Customer Care


M–F 8:00a – 8:00p EST

Fax: 888-329-2433


If you need help with any of the following items, please refer to the website location indicated or call HED Customer Service at 800-833-0433.

How to Shop:

  • Browse your catalog by category
  • Search for items by item number, description or manufacturer part number within the search box
  • Utilize the Find Products feature narrowing results by category, manufacturer and product

How to Place an Order:

  • Add items to your cart while browsing your catalog
  • If the item number is known, access the quick order entry feature through selecting Place An Order in the menu bar.

Access the My Account page to view:

  • View recent orders and order history
  • Check the status of your order
  • View Invoice History
  • Track shipment of orders that have already invoiced (available on the Invoice History page only)
  • Change account settings
  • Add subusers to your account

Access the Shipping Info page to answer questions regarding to our shipping policy.

Access the Returns Policy to answer questions regarding our returns policy.


You can return to the home page from any page within the site by clicking on Home in the main menu bar or on the logo.