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Return Policy

Return Policy


HED hopes that you are satisfied with your purchase.  If you are not satisfied with the products you purchased, you may return them to HED within 30 days of the date on which HED shipped such products to you.  HED does not accept returns without a return authorization number and shipping instructions obtained by Customer in advance from Customer Service.  Customer will pay a fee of 20% of the purchase price to cover the cost of handling and restocking, and HED will deduct that fee from any amount credited to Customer.  Customer will pay all additional shipping charges.  All returned items must be unused and in salable condition.  For products purchased using approved credit terms from HED, HED issues only store credit for returns, unless otherwise approved by HED in its sole discretion.  For returns of products purchased via credit card or PayPal, HED will issue a credit to the credit card or PayPal account used to purchase such products.  Custom products or special order products are not returnable. 




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